Terms of Service

Last updated: 30 April 2026

These terms apply when you book a cleaning service with MK Sparkle Cleaning. By confirming a booking you agree to them.

Quotes & pricing

Quoted prices are based on the information you give us (postcode, service, property size, frequency, extras). If the actual job differs (e.g. larger property, additional rooms, materially heavier soiling), we'll tell you up-front before adjusting. We never raise the price after the job without your written agreement.

Bookings & cancellation

• Bookings are confirmed once we send you a written confirmation (WhatsApp or email).
• Free cancellation up to 24 hours before the booking start.
• Inside 24 hours, we charge 50% to cover the cleaner's lost shift.
• For recurring customers we always try to flex first — message us and we'll work it out.

Access

You agree to provide safe access to the property at the agreed time. If we cannot get in (no key, no answer, blocked access) and you haven't given us 24 hours' notice, the visit is charged in full as it's a lost slot.

Satisfaction guarantee

If anything in our checklist isn't right, tell us within 24 hours of the visit and we'll come back free of charge to fix it. If we still can't resolve it, we refund the affected portion of the job. The guarantee covers items on the checklist, not items outside our agreed scope.

Damage & insurance

We carry £2 million public liability insurance. If we accidentally damage something, tell us within 48 hours with photographs. We'll log it, agree responsibility, and process repair or replacement under the insurance. Pre-existing damage and items beyond reasonable wear are excluded.

Payment

• One-off cleans — invoice issued on completion, payable within 7 days.
• Recurring cleans — direct debit on the day of each visit (preferred) or invoiced monthly.
• Commercial accounts — monthly invoice, 14-day terms, by direct debit or bank transfer.
• Late payment — we charge interest at the statutory rate (Late Payment of Commercial Debts Act).

What we don't do

• We don't do exterior cleaning beyond windows from the ground (no high-level work without prior agreement).
• We don't haul rubble or commercial waste.
• We don't move heavy furniture (over ~25 kg) without your written instruction.
• We don't clean biohazard, sewage or pest-affected sites without specialist quoting.

Subcontractors

From time to time we may use vetted subcontractors to deliver visits. They're held to the same standards, the same checklist and the same guarantee.

Liability cap

Our liability for any single visit is capped at the price of that visit, except for damage covered by our public liability insurance and any liability we cannot legally exclude.

Complaints handling

If you're not happy with a clean, message us within 24 hours via WhatsApp (447470873387) or email (hello@mksparklecleaning.com). We'll re-clean for free or refund the visit. We acknowledge every complaint within 24 hours and aim to resolve within 14 days. If we can't agree a resolution, you can escalate to your local Trading Standards (Milton Keynes Council) at milton-keynes.gov.uk or via Citizens Advice on 0808 223 1133.

For new contracts entered into off-premises (e.g. via WhatsApp, phone or our website), you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013. You can cancel within 14 days of confirming the booking with no penalty, unless the service has already been performed at your request before the cooling-off period ended (in which case you pay for the work completed up to that point).

Governing law

These terms are governed by the law of England and Wales. Any dispute will be heard in the English courts.

Contact

Email hello@mksparklecleaning.com · Phone 07470 873 387 · Registered office: 26 Blackdown Road, Stony Stratford, MK11 2AB.